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Patient satisfaction is indicative of an individual’s experience with the health care system. Improving the patient experience within the emergency department (ED) is complex, however, change is possible. Provincial governmental frameworks such as the Wait Times Strategy and the Excellent Care for All Act, 2010 serve as important drivers to enable change both provincially (across Ontario) as well as organizationally (within hospitals and emergency departments). Earlier this year, the Ontario Hospital Association (OHA) hosted a one-day educational forum, The Emergency Department Patient Experience: From Measurement to Outcomes. This event served as an opportunity to begin the dialogue of how to improve the ED patient experience through learning shared from local, national and international initiatives. ²¡È˵ÄÂúÒâ¶ÈÊDZíÃ÷Ò»¸öÈ˵ÄÎÀÉú±£½¡ÏµÍ³µÄµÄ¾Ñé¡£¸ÄÉÆÄÚ¼±Õï¿Æ£¨ED£©²¡È˵ľÑéÊǸ´Ôӵģ¬È»¶ø£¬¸Ä±äÊÇ¿ÉÄܵġ£ÈçÊ¡µÄµÈ´ýʱ¼ä²ßÂÔºÍÁ¼ºÃµÄ»¤ÀíÐÐΪ¶¼µÄÕþ¸®¿ò¼Ü£¬2010Äê×÷ÎªÖØÒªÇý¶¯Á¦£¬Ê¹¸Ä±äÁ½¸öÊ¡£¨°²´óÂÔÊ¡£©ÒÔ¼°×éÖ¯£¨ÔÚÒ½ÔººÍ¼±ÕïÊÒ£©¡£½ñÄêÔçЩʱºò£¬°²´óÂÔʡҽԺлᣨOHA£©µÄ¾Ù°ìÁËΪÆÚÒ»ÌìµÄ½ÌÓýÂÛ̳£¬¼±Õï¿ÆµÄ»¼ÕßÌåÑ飺´Ó²âÁ¿½á¹û¡£´ËʼþΪÆõ»ú£¬¿ªÊ¼¶Ô»°ÈçºÎ¸ÄÉÆED»¼ÕߵľÑ飬ͨ¹ýѧϰ£¬´ÓµØ·½£¬¹ú¼ÒºÍ¹ú¼Ê³«Òé¹²Ïí¡£ |
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